The Optimum Public Safety Recorder

Audiolog™ has a long, successful track record as the system of choice for 9-1-1, EMS and other mission-critical applications, with 2000+ Public Safety installations and quickly growing. The Verint® (formerly Mercom) Audiolog solution, in addition to its open architecture commitment and utilization of industry-standard hardware and software, provides an Audiolog solution optimized to include the right benefits and features required for demanding Public Safety environments, including:

  • Highest Reliability in independent tests, even under the highest call volumes; options to insure maximum uptime.
  • Integration Commitment, including specialized public safety interfaces for ANI/ALI, trunked radio, PBX, ACD, CTI, turrets.
  • Interface Flexibility: Analog (telephone, radio, microphones); Digital PBX sets (Nortel®, NEC® and others); Digital Centrex; T1 and ISDN-PRI trunks.
  • Most Extensive Search Parameters: ANI/ALI data, Call Taker ID and Name, Radio Channel, Talk Group, Radio ID to name just a few…
  • The option to go browser-based with Audiolog Interaction Review™ software, which allows users to access, search for, and play recordings from a central point for all call centers (over WAN) via a web browser, eliminating the need for conventional client software loaded on the playback PC, and includes advanced querying capabilities
  • Storage Flexibility: Up to 100,000 hours online storage, mirroring, DVD-RAM, automatic upload to Network-Attached Storage (NAS), RAID5, the EMC Centera content addressed storage solution or SAN storage, as well as Verint's innovative Centralized Archiving Storage (CAS) configuration. Most recently, Verint has announced the release of the innovative Audiolog Virtual Media™ (AVM) option which allows users to store and easily retrieve calls, complete with catalog database information, to any type of third-party media selected. Cost-Effective Call-Taker Evaluation: Verint's browser-based Audiolog Interaction Quality software can be hosted by the Audiolog Server.

Download Audiolog for Public Safety Brochure (PDF)

Download Trunked Logging Recorder Datasheet (PDF)

For more information about Public Safety solutions, please contact us.