Mercom History
Founded in 1991 and acquired by Verint in July of 2006, Mercom’s exclusive
business focus is the design, development, and marketing of the world’s best
recording and evaluation solutions, scalable for contact centers large and
small. Mercom’s products are installed in more than 5,000 of the leading
corporate and government call centers worldwide, with more than 2,000 installed
public safety applications.
Mercom has achieved a reputation for engineering excellence: If it might be
needed in the future, we build it in today. Consequently, an investment in
Mercom has lasting benefits. Mercom’s products are built on the latest
industry-standard technologies and off-the-shelf components, to protect your
investment and to allow straightforward hardware and software upgrades.
Mercom’s vision is to become the most trusted recording company in the world by
building the best recording and contact center performance products in the
world.
Audiolog™ multi-function recording platform and Audiolog Interaction Quality™
browser-based agent evaluation software are available world-wide, through
Verint’s network of Certified Value-Added Resellers.
In July 2006 Mercom became part of the Verint Systems family.
About Verint
Verint Systems is a leading provider of analytic software-based solutions for
the security and business intelligence markets. Verint solutions transform
voice, video, and text into
actionable intelligence
- mission-critical insights for achieving strategic goals.
Verint solutions are used in global and diverse markets, including: governments,
law enforcement, and transportation; global corporations and financial
institutions; retail and gaming establishments; and telecommunications and
utility providers.
Today, over 1000 organizations in more than 50 countries deploy Verint's
actionable intelligence solutions as an integral part of their security and
business intelligence initiatives.
